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Hi Bob,

For united states of america to better assist, we need to identify first every bit to why your Function apps keeps asking yous to sign in. Kindly provide the following information:

• Can you lot tell us when did the issue first?
• Are you getting the said error message upon signing in?
• Take yous recently changed your account countersign?

In the meantime, we recommend that you perform a make clean boot in your Windows calculator to eliminate software conflicts. You may refer to this link for the steps.

We look frontward to your answer.

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The problem started 2 days agone.

I can sign in OK. The trouble is that the Office apps exercise not stay signed in. When I open Word or Excel, they require me to sign in. Even after signing in, if I open up an existing file, and then that too requires me to sign in again (otherwise upload to OneDrive fails).

I have not inverse my account password.

A clean kicking makes no deviation.

I take too deleted all Office credentials in Windows, but that did non assist.

As suggested in another thread, I selected the choice to sign in with some other account. I take only one account, then I selected the existed account. No effect.

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Thank you for the information. Are you getting the aforementioned mistake bulletin to all Function apps on your computer? Also, is your account uses @outlook.com equally email domain?

In the concurrently, we recommend that you open the Word or Excel app in condom way to encounter if the result persist. You may refer to this link for the steps.

We look frontward to your update.

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The same problem happens in all Part applications.

I am using a hotmail electronic mail accost.

The trouble persists in Function safe mode.

I tried unselecting and selecting the option in OneDrive's settings: "Employ Office 2016 to sync Part files that I open". Office then stayed logged in for about a twenty-four hour period. But now the problem has returned.

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Howdy Bob,

We would like to confirm, are you able to sign in to your Office profile page (same email and password) without errors?

If you are able to login to your account without issues, possible that there are awarding or registry files that are corrupted that might crusade this concern.

If you lot have not performed it yet, we recommend that you follow thursday instructions on how to run SFC and DISM from ZigZag3143 's article: (click here).

Once done, re-install the affected apps.

Should y'all need farther aid. Experience complimentary to reply on this thread.

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I can sign in to my Role profile page OK.

I ran both SFC and DISM. Neither constitute any errors.

The occurrence of sign in bug has been decreasing, though it has non disappeared entirely. I doubtable that the cause of the trouble is at the Microsoft server stop, rather than anything at my finish.

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There is a possibility that the account itself have business organisation that is needed to exist checked with. To farther assist you with that matter, you can communicate with our Answer Desk-bound team by going through this link.

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I take been having the same problem. Excel and Give-and-take ask me to sign in every fourth dimension, and opens with a popular-up the says at that place are new features, "accept and open..". EVERY TIME. It keeps request me to sign in, even though my proper noun is displayed at the top right,
showing that I am signed in.

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Hello,

Nosotros would like to confirm other information. Kindly answer the following questions:

• Are you able to open up the apps in safe way without getting the prompts for signing in your business relationship?
• Are yous able to log in to your Function account web page?
• Is your business relationship connected to an Substitution server?
• Have y'all performed any troubleshooting steps?

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I'm having exactly the same problem. Your screenshot is 100% accurate!

Regards

Samuel

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Source: https://answers.microsoft.com/en-us/msoffice/forum/all/how-to-fix-sorry-we-cant-get-to-your-account-right/4a072bfe-c3d1-44a2-be1f-9bacb42457a7